Our clients are the reason of our existence and they rely on us in order that we provide them solutions that will influence their success. We are committed to fair, honest, legal and ethical business in order to gain and maintain their trust.
Principles of cooperation with clients
All our products have to be quality and safe and in accordance to legislations and our clients’ demands.
We are committed to complying with regulations regarding our production and our products. Our products are designed in accordance with the regulations and standards we are certified by and international standards regarding quality, safety and environment protection management.
What is more, we will never sell the product which can have negative influence on people or environment. In order to ensure this we are committed to continuous improvements as well as internal and external audits.
We also have implemented procedures for ensuring product quality and maintaining the corrective measures system.
You can report the cases of violating the obligation of providing quality products at our center for ethics and grievances.
We build long term relationships with our clients by providing them quality products and services and showing honesty and integrity in mutual communication and cooperation. We comply with all regulations regarding these matters.
All the information about our products that we communicate to our existing and potential clients, through our website or other media of communication, have to be truthful, accurate and understandable.
We do not deceive our clients by exaggerating, withholding important information or promising the products and services we are not sure we can provide.
We try to ensure that all our employees follow internal procedures regarding the communication and marketing materials.
You can report the cases of violating the integrity and long-term partnership in cooperation with clients at our center for ethics and grievances.
We earn the trust of our clients and others by keeping their personal information safe and complying with the Law on personal data protection.
Laws regulate the collection, use, storage, disclosure, and deletion of personal information. We take very seriously our responsibility regarding data protection. When we access or process the information our employees have to follow all applicable laws and Bosis procedures and implemented standards.
You can report the cases of violating the obligation of clients’ data protection at our center for ethics and grievances.
We are committed to achieving business success based on the quality of our products, services and employees. Corruption prevents the competitive market development, hurts our company and community where we operate and that is why we do not tolerate any kind of bribery and corruption.
In our business we comply with the rules defined by Anti-corruption agency of Republic of Serbia. We do not participate in any activity that could obtain improper advantage to Bosis or some of our partners and thus negatively influence our business image.
We strictly forbid giving, offering or accepting any means of bribery such as money, services, gifts, exaggerated or unjustified entertainment expenses or other similar benefits or privileges if they are meant for the purpose of gaining or keeping a cooperation or acquiring some kind of improper advantage.
You can report any attempts of bribery or bribery at our center for ethics and grievances.
We succeed on competitive markets by offering our clients quality products and services. We comply with all laws regarding fair competition and business and we try to abide by the rule that we treat our competitors as our clients and the best proof for this is the reputation we have on the market.
In our business activities we comply with Law on competitor protection and all other laws regarding legal business.
If we have dominant position on the market we will not participate in any activity that could imperil our competition in unfair manner.
You can report the cases of violating fair competition at our center for ethics and grievances.
We comply with all laws designed to deter felonies, terrorism and protect national security.
We have never been involved in activities of money laundering and illegal money sources and putting it in legal business. Through our Code of business conduct and employees education we promote the importance of ethics and encourage our employees and stakeholders to report all unusual or suspicious activities.
You can report the cases of violating the obligation to deter felonies, terrorism and protect national security at our center for ethics and grievances.
We respect all sanctions and trade limitations that Republic of Serbia imposed to other countries, individuals or companies or that have been imposed to our country.
We respect all sanctions and trade limitations that can be relevant for our role and responsibility and we neither violate nor participate in violating international sanctions and trade limitations in any way.
You can report the cases of violating the sanctions and trade limitations at our center for ethics and grievances.